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Terms & Conditions

By shopping at MonikerHome.com or with the assistance of an Online Boutique sales representative, you accept all of the Terms & Conditions outlined here. These terms and conditions are subject to change at any time and are applicable only to monikerhome.com and the Moniker Home Online Boutique.

PRODUCT LEAD TIMES:

Estimated shipping times are located on each (non-custom) product page. Please note that these are estimated shipping times and are subject to availability of products and/or factory availability.

If an item you ordered is out of stock or on backorder, we will contact you with an estimated shipping date so that you can decide to continue with the order as is, cancel the particular item or cancel the entire order.

On occasion circumstances, outside of our control, lead to additional production time. In the event that this happens, you will be alerted as soon as we are aware that a problem exists. If you would like to verify stock information and availability prior to placing your order, please contact a sales representative at 1-323-731-5400 or online@monikerhome.com.

ORDER PROCESSING & PAYMENTS:

By supplying a credit card payment to a Moniker Home representative and/or on monikerhome.com, you thereby authorize your credit card to be charged for the total amount(s) calculated in your shopping cart or as detailed in an emailed invoice. As such, you are agreeing to the latest Terms & Conditions, including the Return Policy, listed herein.

You agree that you will not hold Moniker Home against any claim, cost or liability pursuant to the use of this order authorization. You agree that no chargeback claim or dispute will be pursued with the credit card company prior to attempting to settle any dispute with Moniker Home and your order(s). Further, you certify that you are the authorized cardholder of the credit card, processed, and are authorized to make the selected purchases.

If you choose to contact your bank or credit card company to dispute, decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may terminate your account and reserve the right to refuse business in the future. If you have questions about a payment made to us, we encourage you to contact us at online@monikerhome.com before filing a Chargeback with your bank or creditor.

We reserve the right to dispute any Chargeback.

In the event of a Chargeback, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of Moniker Home the customer shall be responsible for all attorneys’ fees and costs borne by Moniker Home. The terms of any purchase from or dispute with Moniker Home shall be governed by California law, and any litigation arising out of such dispute shall be brought in the State of California, County of Los Angeles, in the district governing the City of Los Angeles.

ITEMS INELIGIBLE FOR RETURN:

Sales of all rugs, custom (denoted as “CUSTOM” or described as “made-to-order”) and sale merchandise (always denoted by a product price ending in “.99”) are FINAL SALES. There are no exceptions. For many of our rugs, we have the ability to provide for a sample before purchase. Please ask a sales agent, before ordering, if interested (fees may apply).

CUSTOM MERCHANDISE:

Lead times are subject to change as they are stated based on current product availability and other conditions. Lead times can fluctuate due to the timing of many things including, but not limited to: formal receipt of your order, payment/deposit submission, finish selection, fabric selection, hardware selection, approved shop drawings, and response time. We always do our best to adhere to all estimated lead times and proactively communicate any changes should they arise.

Unless otherwise stated, all non-custom items, are as shown and described online. Many items are handcrafted and use natural materials. Variations in color, texture, finish and pattern should be expected.

Please note that wood pieces respond to variations in the humidity levels of your home. The degree of humidity or dryness may cause splitting, which will not affect the structural integrity of the piece and is not to be considered abnormal or flawed.

Custom order items are not returnable or eligible for refunds. You have up 24 hours (from the date the order was placed) to cancel a custom order. After that time or once an order deposit is received, custom orders are non-refundable.

DAMAGED MERCHANDISE:

Always inspect your delivery for damage, before signing with the shipping agent. If your order arrives damaged, please follow these important steps:

  • REPORT ALL DAMAGE(S) visible or concealed, immediately by calling your sales representative at 1-323-731-5400. If a damage claim is not made with the
    aforementioned documentation, within 24 hours, your claim may be denied.
  • DOCUMENT all signs of damage on delivery paperwork before signing!
  • REFUSE THE SHIPMENT if packaging is severely damaged.
  • SAVE ALL PACKAGING MATERIALS until further notice as the carrier may mandate an inspection.
  • TAKE PICTURES of all damage(s) and all packaging materials (outer and inner).
  • SUBMIT YOUR CLAIM, immediately and send photos to: claims@monikerhome.com!

ERRORS:

While we make every effort to ensure the accuracy of the information presented online, Moniker Home is not responsible for any errors or omissions. Such errors may include, but are not limited to product dimensions, material, current availability and price. The majority of these errors are caught prior to order processing and shipment. In these cases, we will contact you to discuss any updated, changed or previously omitted information. We strive for excellence in customer service and will work with you in the event we feel a product was misrepresented online.

Moniker Home reserves the right to revise any pricing error(s). In the event of a price increase, no additional charges will be charged to your card without your approval.

Please note that items may appear differently online due to the nature of photography and/or the settings of your computer monitor. Please contact us at 1-323-731-5400 if you have any questions, concerns or need further clarification on a product.

Prices are subject to change, at any time, without notice.